1. Introduction
Your privacy is very important to us. This policy explains how The Affordable Counsellor collects, uses, and protects your personal information when you visit this website or engage in counselling services.
2. Information We Collect
The Affordable Counsellor collects personal information you voluntarily provide, for example through contact forms, emails or booking systems, such as:
- Name, email address and phone number.
- Relevant information or reasons for seeking counselling.
- Data about website usage, including through cookies.
- Counselling notes taken during counselling sessions.
3. How We Use Your Information
Your information is used to:
- Provide counselling services.
- Schedule appointments and send reminders.
- Process payments securely.
4. Privacy During Online Sessions
Rochelle conducts online Zoom sessions in a private and quiet setting.
We recommend that clients also attend their sessions from a private and quiet setting where they feel comfortable speaking openly.
5. Confidentiality and Its Limits
Everything discussed in counselling is confidential.
However, Rochelle may be required to share information without your consent in the following circumstances:
- There is a serious risk of harm to yourself or someone else.
- She is ordered to do so by a court of law.
If any of these situations arise, Rochelle will aim to discuss this with you wherever possible.
6. Data Storage and Security
The Affordable Counsellor takes reasonable steps to keep your information secure, including:
- Storing electronic records in a secure, password-protected environment.
7. Online Platforms
The Affordable Counsellor uses the following online platforms and services:
- Zoom for online counselling sessions.
- Stripe for secure online payments.
- Cal.com for online appointment scheduling and booking management.
8. Use of Transcription and AI-Assisted Tools
With your consent, sessions may be transcribed for accurate note-taking.
Transcriptions are stored securely and are not shared with third parties.
Rochelle may use AI-assisted tools to help with session notes. Any information processed through these tools is handled with the same confidentiality as other client information.
The tools used are reputable and secure.
9. Your Rights
You have the right to access, correct, or request the deletion of personal information held by The Affordable Counsellor.
10. Third-Party Websites
The Affordable Counsellor website may contain links to other sites.
The Affordable Counsellor is not responsible for the privacy practices of those external sites.
11. Changing or Cancelling Appointments
Please give as much notice as possible if you need to change or cancel your appointment.
Appointments may be changed or cancelled up to 1 calendar day before the scheduled appointment.
Changes or cancellations made within 1 calendar day of the appointment, and no-shows, will incur the full cost of the appointment.
In exceptional circumstances, we may choose to waive or refund this fee at our discretion.
12. Contact
For any questions regarding this policy, please contact Rochelle at: